Terms & Conditions
1. Scope
These Terms and Conditions govern the use of this website and the products and services offered by Alexanna Sàrl (hereinafter “Provider”).
By accessing this website and/or placing a booking or order, you agree to be bound by these Terms and Conditions.
2. Provider Information
The provider of this website is:
Alexanna Sàrl
Chemin Près-de-la-Forge 9, 1273 Arzier-Le Muids
078 946 22 72
3. Services and products
​This website presents and offers beauty and cosmetic services as well as related products.
All information regarding services, appointments, prices, and availability is non-binding and subject to change at any time
4. Booking appointments and conclusion of contract
A contract is formed when an appointment booking or order is accepted by the Provider via email, SMS, phone or through an automated confirmation from the website.
The Provider reserves the right to reject appointment or order requests without giving reasons.
5. Prices and payment terms
All prices are stated in [CHF] and include applicable taxes, unless stated otherwise.
Payment is due using the methods indicated on the website, e.g. cash, card payment, Twint, or other payment options provided.
6. Cancellations and no-shows
Cancellations of appointments are free of charge up to [e.g. 24 hours] before the scheduled time.
In case of late cancellation or no-show, the Provider may charge a cancellation fee of up to [e.g. 100%] of the treatment price.
7. Vouchers and promotions
Vouchers and promotional offers are valid only for the period specified and cannot be combined with other promotions, unless expressly stated otherwise.
Cash payment of vouchers or remaining balances is excluded, unless mandatory statutory provisions provide otherwise.
8. Use of the website
The content on this website is for information purposes regarding the Provider’s services and products.
Any misuse of the website is prohibited, in particular distributing unlawful content or technically harmful material (e.g. malware, spam).
9. Intellectual Property
​All content published on this website (texts, images, logos, design) is protected by copyright or other intellectual property rights and may not be reproduced, distributed, or used commercially without prior written consent of the Provider.
Usage rights are granted only to the extent necessary for normal use of the website.
10. Disclaimer of liability
Use of this website is at your own risk.
To the extent permitted by law, the Provider shall not be liable for slight negligence, indirect or consequential damages, loss of profit, loss of data, or for the uninterrupted availability or error-free functioning of the website.
10. Disclaimer of liability
Use of this website is at your own risk.
To the extent permitted by law, the Provider shall not be liable for slight negligence, indirect or consequential damages, loss of profit, loss of data, or for the uninterrupted availability or error-free functioning of the website.
11. Links to external websites
This website may contain links to external third-party websites.
The Provider has no control over the content of such websites and assumes no liability for their content or availability; responsibility rests solely with the respective operators.
12. Data protection
The processing of personal data is governed by the Privacy Policy published on this website.
By using this website, you consent to the processing of your data in accordance with this Privacy Policy.
13. Changes to these Terms and Conditions
The Provider may amend these Terms and Conditions at any time.
The version published on the website at the time of use or booking/order shall apply.
14. Governing law and place of jurisdiction
These Terms and Conditions are governed by the substantive laws of Switzerland, excluding its conflict of laws rules.
The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms and Conditions is, to the extent legally permissible, Lausanne, Canton Vaud.
15. Contract
If you have any questions regarding these Terms and Conditions, you can contact the Provider using the details provided in the site’s imprint/contact section.
The Provider will use reasonable efforts to respond to inquiries in a timely manner, without being legally obliged to do so.