Privacy Policy
1. Controller and contract
The controller responsible for the processing of personal data on this website is:
Alexanna Sàrl
Chemin Près-de-la-Forge 9, 1273 Arzier-Le Muids
078 946 22 72
​
If you have any questions about this privacy policy or data protection, you can contact us at the above details.
2. Personal data we process
We process the following categories of personal data when you use this website:
-
Contact data (e.g. name, email address, phone number) when you contact us or book an appointment.
-
Booking and treatment data (e.g. requested service, appointment time, comments).
-
Technical data (e.g. IP address, browser type, date and time of access, pages visited).
-
Communication data (e.g. emails, messages, feedback).
3. Purposes and legal bases
We process personal data for the following purposes:
-
To provide and operate this website.
-
To handle appointment requests, bookings and customer communication.
-
To perform our services and manage the customer relationship.
-
To improve our services and website (statistics, security, optimisation).
-
To comply with legal obligations (e.g. accounting, retention duties).
4. Cookies and similar technologies
This website may use cookies and similar technologies to:
-
Enable basic website functions.
-
Store your settings (e.g. language).
-
Generate anonymous statistics about the use of our website.​
You can adjust your browser settings to block or delete cookies. However, this may affect the functionality of the website.
​
If you use specific tools (e.g. Google Analytics, Meta Pixel, booking widgets), these must be named explicitly with provider, purpose and opt‑out options.
5. Third-party services and data recipients
We may share personal data with the following categories of recipients to the extent necessary:
-
IT and hosting providers who operate this website or related systems.
-
Providers of booking and scheduling tools.
-
Payment service providers, if you use electronic payment options.
-
Professional advisers (e.g. tax consultants) where legally required.​​
-
Wix Bookings – For managing appointment bookings and scheduling (Wix.com Ltd., Israel)
-
Wix Payments – For processing payments securely (Wix.com Ltd., Israel)
-
Google Analytics – For website traffic analysis with opt-out information (Google LLC, USA)
-
Bing Webmaster Tools – For SEO and site performance (Microsoft Corporation, USA)
These service providers are usually located in Switzerland or the EU/EEA. If data is transferred to a country without an adequate level of protection, we ensure appropriate safeguards (e.g. standard contractual clauses or other recognised instruments).
6. Retention period
We process and store personal data only for as long as necessary for the respective purpose or as required by legal retention periods (e.g. accounting and tax obligations).​
As soon as the data is no longer required, it is deleted or anonymised, unless there are overriding legitimate interests or legal obligations to retain it.
7. Your rights
Under applicable data protection law, you have in particular the following rights:
-
Right of access to your personal data.
-
Right to rectification of incorrect or incomplete data.
-
Right to erasure, where legally permissible.
-
Right to restriction of processing.
-
Right to object to certain processing.
-
Right to data portability, where applicable.​
To exercise these rights, please contact us using the details above. You also have the right to lodge a complaint with the competent data protection authority.
8. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss or destruction, taking into account the state of the art and the risks involved.​
However, there is always some residual risk when transmitting data over the internet.
9. Changes to this privacy policy
We may amend this privacy policy at any time.
The current version published on this website applies; please check this page regularly.